Privacy policy
Last updated: 2025
At LabelLlama, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
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We protect your data
Your information is never sold to third parties. We use it only to process your orders and improve your experience. |
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Cookies & tracking
We use cookies to improve site performance and analyze traffic. You can opt out at any time through your browser settings. |
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Your rights
You can request access to, correction of, or deletion of your personal data at any time by contacting us. |
When you visit our website or place an order, we may collect the following types of information:
- • Personal identification information — name, email address, phone number, billing and shipping address
- • Payment information — processed securely through Shopify Payments; we do not store your full card details
- • Order and transaction history
- • Artwork and design files you upload for your order
- • Device and usage data — IP address, browser type, pages visited, and time spent on our site
- • Communications — emails, support messages, and chat conversations
- • Process and fulfill your orders
- • Send order confirmations, proofs, and shipping updates
- • Respond to customer service inquiries
- • Improve our website, products, and services
- • Send promotional emails if you have opted in (you can unsubscribe at any time)
- • Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- • Shopify — our e-commerce platform that powers the store
- • Payment processors — to securely handle transactions
- • Shipping carriers — to deliver your orders
- • HP SiteFlow — our production partner who fulfills your print orders
- • Analytics providers — to help us understand how our site is used (anonymized data only)
All third-party partners are required to protect your information and may only use it to perform services on our behalf.
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 7 years for accounting and tax purposes.
- • The right to access the personal information we hold about you
- • The right to correct inaccurate or incomplete information
- • The right to request deletion of your personal data
- • The right to opt out of marketing communications at any time
- • The right to data portability
To exercise any of these rights, please contact us at support@labelllama.com. We will respond to your request within 30 days.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL encryption, and payment data is processed through PCI-compliant systems. However, no method of transmission over the internet is 100% secure.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions about your privacy?
Contact us at support@labelllama.com — we're happy to help.
Contact us