Policy

Defective Product Policy

At LabelLlama, we take pride in producing high-quality custom labels. Every order is manufactured specifically for each customer and carefully inspected before shipment. If you receive labels with a manufacturing defect, we are committed to making it right.

✓ What is a defect
  • Incorrect size, shape, or material from what was ordered
  • Printing that does not match the customer-approved proof
  • Significant print defects — smudging, poor quality, or missing print
  • Misregistration or die-cutting errors
  • Delamination, poor adhesion, or manufacturing defects
  • Incorrect quantities beyond normal production tolerances
✕ What is not a defect
  • Spelling or artwork errors approved by the customer
  • Low-resolution artwork supplied by the customer
  • Minor color variations between digital proofs and printed product
  • Slight color variations between separate production runs
  • Normal industry production tolerances
  • Damage from improper storage or handling after delivery
Reporting a defect

Report within 10 calendar days of receiving your order. Claims submitted after this window may not be accepted.

Please include the following when contacting us:

  • Your order number
  • A description of the issue
  • Clear photographs showing the defect
  • The quantity of labels affected

We may request that defective labels be returned for inspection before processing your claim.

Our resolution

If we determine that your labels are defective due to a manufacturing or printing error on our part, LabelLlama will, at our sole discretion:

  • Replace the defective labels at no additional cost, or
  • Issue a full refund for the defective portion of your order

Refunds or replacements apply only to the defective portion of the order and do not include damages resulting from customer-supplied artwork, improper use, or conditions beyond our control.

Limitation of liability

LabelLlama's maximum liability is limited to the purchase price of the defective products. We are not responsible for any indirect, incidental, consequential, or special damages, including lost profits, production delays, labor costs, or other expenses arising from the use or inability to use our products.

Proof approval

Customers are responsible for carefully reviewing all proofs before approving them for production. Approval confirms acceptance of the artwork, colors, size, layout, material, finishing, and all other specifications. Once production has begun, orders cannot be modified or canceled.

Questions about this policy?

Contact our Customer Support team — we resolve legitimate quality concerns quickly and fairly.

Contact us